Missed appointments, or any appointment changed, altered, moved or cancelled for any reason with less than 24 hours’ notice will be charged at 100% of the full fee.
We want to make our policy as clear as possible as it can be difficult when people miss or need to change an appointment, often because of genuine and stressful reasons. We have this policy to protect the livelihoods of our team who do not get paid when an appointment is not kept, as is common in healthcare provision.
For all cancellations within 24 hours of your appointment time then you will need to pay for subsequent appointments in advance.
Should ill health or misfortune affect your ability to attend we hope you will graciously accept our policy as it helps to ensure that we still exist when you need our help again.
Initial assessments are booked into a face to face clinic after Covid risk assessment and screening has been done on the phone.
Please check out the blog to help guide you through the new processes.
It is our priority to keep us all safe so do bear with us in these times of change. We can't wait to see you back in clinic soon!