Missed appointments, or any appointment changed, altered, moved or cancelled for any reason with less than 24 hours’ notice will be charged at 100% of the full fee.
We want to make our policy as clear as possible as it can be difficult when people miss or need to change an appointment, often because of genuine and stressful reasons. We have this policy to protect the livelihoods of our team who do not get paid when an appointment is not kept, as is common in healthcare provision. Should ill health or misfortune affect your ability to attend we hope you will graciously accept our policy as it helps to ensure that we still exist when you need our help again.
Following clarification from the Chartered Society of Physiotherapy, we are able to remain open during this lockdown.
Initial assessments will be carried out on the telephone to minimise clinician contact time, with face to face appointments only booked after covid screening and risk assessments have been undertaken.
Please check out the blog to help guide you through the new processes.
It is our priority to keep us all safe so do bear with us in these times of change. We can't wait to see you back in clinic soon!